Legal

Privacy Policy

Last updated: 15 January 2026

1. Who We Are

Aethelgard Horizons ("we", "us", "our") operates the Aethelgard Horizons platform and related websites. You can contact our privacy team at [email protected] or +61 2 9777 7721, or write to Collins Street 41, 5000 Adelaide, AU.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Identity and contact details, such as your name, email address and telephone number;
• Account information, such as login credentials (stored in hashed form) and preferences;
• Usage data, such as pages viewed, features used, device type, browser and approximate location derived from IP address;
• Communications, such as messages you send to our support team.

We do not ask you to disclose your private keys or wallet seed phrases. Please never share them with anyone, including us.

3. How We Use Your Information

We use personal information to provide and secure the Service, respond to enquiries, improve our analytics tools, send service notices, meet legal obligations and, where you have agreed, send marketing communications. You may opt out of marketing at any time.

4. Disclosure of Information

We do not sell personal information. We may disclose it to trusted service providers who assist with hosting, security, analytics and customer support, under contractual obligations of confidentiality. We may also disclose information where required by law, by a court, or by regulators such as the Australian Securities and Investments Commission (ASIC) or the Australian Transaction Reports and Analysis Centre (AUSTRAC).

5. Overseas Disclosure

Some of our service providers may store or process information outside Australia. Where we do so, we take reasonable steps consistent with APP 8 to ensure overseas recipients handle information in a manner consistent with the APPs.

6. Security

We apply reasonable technical and organisational safeguards, including encryption in transit, access controls and monitoring, to protect personal information from misuse, interference, loss and unauthorised access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Retention

We retain personal information only for as long as needed for the purposes described in this policy or as required by law. When information is no longer required, we take reasonable steps to destroy it or de-identify it.

8. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences and understand how the Service is used. You can control cookies through your browser settings, although some features may not function properly if cookies are disabled.

9. Your Rights

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, out of date or incomplete. We will respond within a reasonable time, generally within 30 days. We may need to verify your identity first. There is no charge for making a request, although we may charge a reasonable fee for retrieving large volumes of records where permitted by law.

10. Complaints

If you believe we have breached the APPs, please contact us first so we can try to resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Children

The Service is not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page, with the "last updated" date revised accordingly. Please also review our Terms of Service, which govern use of the Service.